News Flash

6 THINGS TO KNOW ABOUT YOUR WATER BILL

We want to answer some of the typical comments we’ve seen and heard about water bills. We also wanted to clarify any misconceptions about what we charge you and why. 

 We don’t bill you on a regular cycle. A few times a year, you get a bill with more days than you usually get. Your higher bill might be a result of that. If you see an unusually high bill, check to see if it has 35 days of charge on it rather than the standard 28 days. 

1. We’ve seen comments on social media claiming the cost to fix water main breaks is charged to residential water bills. This is incorrect. The cost to repair the leaks and breaks comes from budgeted funds. We are not charging any water bills for water main breaks. 
2. Your bill reflects how much it costs us to deliver water to your house when you turn on your faucets. 
3. Some people have confused the 2021 bond package with an election on water rates. Lake Jackson did not have an election to raise water bills. Residents who voted in the 2021 bond package approved road repairs and other projects. Bond packages are reflected in the property tax rate. They are not reflected in the water bill. 
4. Breaks don’t just happen in city mains. The heat and drought might have caused a break on your own property. If you suspect you have a broken line, call us so we can create a work ticket. We will send a crew to your home. If we find a break on your side, we can also discuss ways to help you after you have fixed it. 
5. Leaks inside the home happen. A water leak can be so small you don’t even see it or know it’s there, but its presence can impact on your monthly bill. We provide leak strips that you can use in your home. To receive them, just call us or come to our front desk. 

 Here is a chart to help you understand how Lake Jackson compares to other cities in the region and county. We hope this helps you know more about your water bill.